Privacy Policy

Whole Leaf Organics Pvt. Ltd. (“We”, “Our” or “Us”) values the Users (“you”, “your” or “user”) of our website ("Website") and is committed to protecting your privacy and personal information. We understand that you may be concerned about the collection, use, and disclosure of the personally identifiable information ("Personal Information") supplied by you during the course of usage of our Website ("www.wholeleaf.in") and the products and services (“Services”) offered therein. This Privacy Policy (“Privacy Policy”) describes the information that we collect from you, how we collect such information, and what we do with it after we collect it. By using the Website or by providing us with your information, you agree and undertake to be bound by the terms contained in this Privacy Policy, and also give consent to the use of your Personal Information by Us in accordance with the terms set out in this Privacy Policy. If you have any questions, concerns or comments regarding this Privacy Policy, please reach out to us at customer.care@wholeleaf.in. We have created this Privacy Policy in order to demonstrate our firm commitment to privacy and information security of our users, in addition to the trust we have gained through providing best quality products and services. This Privacy Policy sets forth the information gathering and dissemination practices adopted by Whole Leaf Organics Pvt. Ltd. to protect the sensitive personal data or information shared by the registered users and visitors of this website, mobile sites or mobile applications.

This Privacy Policy is published and shall be construed in accordance with the provisions of The Information Technology Act, 2000, the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 and other applicable laws of India.

The Information We Collect

As a User of our Website, you may be required to provide certain personal, non-personal and other information as indicated below:

Personal Information: When you use our Services, we may require you to provide us with certain information that can be employed to uniquely identify or contact you and it includes but may not be limited to:
Contact Information like your name, email, mobile number, phone number, street, city, state, pin code, country and IP addresses.
Payment and billing information like your billing name and billing address, when you order a product or subscribe to the plans provided by us. Any information related to your credit card number or expiry date or any other bank related information is processed by our online payment partner. We do not collect any confidential payment related details provided by you.
Demographic information like your gender, date of birth, marital status, zip code, or any other information provided by you during the use of our Website.
Other information including but not limited to details of your visits to our Website, IP address, operating system and browser type, traffic data, location data, weblogs and other communication data, and the resources that you access.

We may also request other Personal Information from time to time, to provide you with other benefits of the Services.

Non-personal Information: We may also collect Non-Personal Information that does not, on its own, permit direct association with any specific individual. Such information may be stored in server logs and includes:
Information such as your geographic location, language, unique device identifier, internet protocol address, operating system, browser type, internet service provider and the duration of your stay on the Website.
Information regarding customer activities on our Website, time spent on our Website or other details like pages accessed.
Information regarding how many people visit this website, the pages they visit, their IP address, and the type of browser they used while visiting. We might also collect information about the type of mobile device you are using, or the version of the operating system your computer or device is running.

How is the Information Collected

The information is collected in different ways including but not limited to the following:

Information provided directly by you at the time of registration or thereafter, while availing certain services offered on the Website, on forms and applications you complete, and when you use our Services. We also collect information if you post a comment on our Website or ask us a question through phone or email.
Information collected through tracking tools like Web Analytics, browser cookies and web beacons, to gather information for internal uses and to personalise your visit in order to provide you with a good user experience.

iii. Information from third parties such as social media services, commercially available sources and business partners, and may include your user name associated with that social media service, any information or content the social media service has the right to share with us, such as your profile picture, email address or friends list, and any information you have made public in connection with that social media service.

Use of Information and Information Sharing

We use your information in a variety of ways, all aimed towards enhancing your experience of browsing our Website or availing our Services. The Website uses and discloses your information only as follows:

To contact you for confirmation of an order placed on our Website and to communicate with you about such orders and requests.
To verify your identity, detecting and protecting our customers, or our Site against error, fraud or other criminal activities in accordance with applicable laws in India.

iii. To address any complaints, and for troubleshooting problems incurred on the Website and addressing any technical issues on the Website.

To notify you about changes to our Website, including changes in terms and conditions, and policies and/or other administrative information.
To provide information about special promotions, offers, new features or products we think you might find interesting.
To perform data analytics for the internal purposes of developing or improving our products, services, security, service quality, and advertising strategies.

vii. To respond to your requests or questions.

We may share your information in order to comply with the law or to protect ourselves against any harm to our rights, interests and property. We may also disclose your information to detect, prevent, or investigate any fraud or security related issues.

We may share information with third parties who perform services on our behalf, when we believe it will enhance the services we can provide, or as and when required and permitted by law. However, we are not responsible for any breach of security or for the actions of any third parties that may result in loss or injury to you on account of information made available to any third party.

We reserve the right to transfer or share any information with any successor to all or part of our business, in case of restructuring, reorganization, dissolution, sale, merger with or being acquired by any other entity, and the use of the information thus shared shall be governed by the Privacy Policy of that entity.

We are committed to protecting your confidentiality and do not allow any unauthorised persons or organisation to use any information that we may collect from you through this Website. In case we disclose your personal data to any third parties, we contractually oblige them to protect your information and will make reasonable efforts to bind them to obligation to keep the same secure and confidential, and you hereby give your irrevocable consent for the same.

Cookies

We may use cookies and other web beacons for collecting information about your usage of our website. Cookies are small pieces of information that are stored on your computer and that store certain settings and data over your browser to exchange with our system. These technologies help us better understand user behaviour and analyse web traffic, and to customise the Site to suit your preferences. You can prevent the installation of cookies through the corresponding settings in your browser software; please note, however, that in such a case, you might be prevented from using all features on the Website.

Links to Other Websites:

Our Site may feature links to third-party sites that offer goods, services, or information. In addition, we may employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, subscription and/or registration-based services, advertising, marketing and providing customer service. Such third party sites are governed by their respective privacy policies. We are not responsible for any actions or policies of such third party sites that you visit, and we urge you to review their privacy policies before you provide them with any personally identifiable information.

Securing Your Information:

Security of your personal information is our priority and we endeavour to use reasonable security measures to help protect information from unauthorised access and misuse. To make sure your personal information is secure, we communicate our privacy and security guidelines to our employees and endeavour to enforce privacy safeguards within the organisation.

While we take reasonable efforts to guard your information, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others. You are responsible for maintaining the confidentiality of your account information and we recommend you to choose your password carefully, and keep your password and computer secure by signing out after using our Services.

You are also under an obligation to use this Website for reasonable and lawful purposes only, and shall not indulge in any activity that might harm or threaten the confidentiality and security of other users of this Site.

User Information Choices and Opt Out:

By using our Website and services, you agree and acknowledge that you are providing your information out of your free will. You also hereby provide your unconditional consent to Whole Leaf Organics Pvt. Ltd. to collect your information.

You have the right to access certain personal information we maintain about you and obtain a copy of that information. You may change, update, or correct your account information and email preferences by logging into your account anytime. You have the right to send requests about your contact preferences, changes and deletions to your information including requests to opt-out of sharing your personal information with third parties by emailing at customer.care@wholeleaf.in.

In case of cancellation or deletion of your account, kindly note that we may retain certain information about you as long as necessary and to the extent permitted by law.

Updates to Our Privacy Policy:

We may make changes or update this Policy from time to time. We will notify you of any material changes by sending you an email on the email address registered on our website after we have made changes, or by posting the changes on our website. You are encouraged to check this Policy periodically for any changes, and review the updated Privacy Policy carefully to make sure you understand the changes. The continued use of the Website following notice of any changes constitutes your unequivocal acceptance of such changes made to our Privacy Policy, or any other changes related to our Site.

Contact Us:

If you have any questions about this Privacy Policy or about how your information is shared, please feel free to contact us at: customer.care@wholeleaf.in